Delivery Policy
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<h1 class="es-title">Delivery Policy</h1>
<p class="es-subtitle">This Delivery Policy explains our dispatch, shipping charges, delivery timeframes, and delivery-related responsibilities.</p>
<div class="es-meta"><strong>Last Updated:</strong> 25/02/2026 </div>
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<div class="es-badge"><strong>Service</strong> Two Day Parcel</div>
<div class="es-badge"><strong>Shipping</strong> £4.99 under £100</div>
<div class="es-badge"><strong>Free Delivery</strong> £100+</div>
<div class="es-badge"><strong>Claims</strong> Notify within 48h</div>
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<h3>Company Details</h3>
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<div class="es-k">Business Company Name</div>
<div class="es-v">EASY SUPPLY LTD</div>
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<div class="es-k">Business Company Number</div>
<div class="es-v">16202697</div>
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<div class="es-k">Business Registered Office</div>
<div class="es-v">Flat 200 Edinburgh House, Edinburgh Gate, Harlow, England, CM20 2TJ</div>
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<h3>Contact & Address</h3>
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<div class="es-k">Business Delivery Address</div>
<div class="es-v">Unit 6 Marshall Paving, Cattlegate Road, EN2 9ED, Enfield, London, United Kingdom</div>
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<div class="es-k">Business Telephone</div>
<div class="es-v">+44 795 678 60 11</div>
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<div class="es-k">Business Email</div>
<div class="es-v">easysupply.uk@gmail.com / info@easysupply.co.uk</div>
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<h2 class="es-h2"><span>1.</span>Delivery Coverage</h2>
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<p>We deliver within the United Kingdom. Our standard service is <strong>Two Day Parcel</strong> delivery for eligible destinations.</p>
<p>Some remote areas (including but not limited to Highlands, Islands, and Northern Ireland) may have extended transit times and/or different service availability depending on courier coverage.</p>
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<h2 class="es-h2"><span>2.</span>Shipping Charges</h2>
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<p>Delivery charges are calculated based on your order value:</p>
<ul>
<li>Orders under <strong>£100</strong>: <strong>£4.99</strong> delivery charge</li>
<li>Orders of <strong>£100</strong> or more: <strong>Free Delivery</strong></li>
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<p>We may update delivery charges from time to time. The shipping fee shown at checkout at the time of purchase will apply to your order.</p>
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<h2 class="es-h2"><span>3.</span>Dispatch Times</h2>
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<p>Orders are usually dispatched on business days (Monday to Friday), excluding public holidays.</p>
<p><strong>Cut-off time:</strong> [Insert Cut-off Time] (UK time). Orders placed after the cut-off time may be dispatched the next business day.</p>
<p>Dispatch confirmation and tracking details (where available) will be sent by email.</p>
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<h2 class="es-h2"><span>4.</span>Delivery Timeframes</h2>
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<p><strong>Two Day Parcel</strong> means the courier aims to deliver within approximately two working days after dispatch.</p>
<p>Delivery timeframes are estimates and not guaranteed. Courier delays can occur due to weather, peak periods, network disruptions, or other events outside of our control.</p>
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<h2 class="es-h2"><span>5.</span>Incorrect Address & Failed Delivery</h2>
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<p>Please ensure the delivery address and contact details are accurate at checkout.</p>
<p>If a delivery fails due to an incorrect or incomplete address, missing recipient, or refusal of delivery:</p>
<ul>
<li>the order may be returned to us,</li>
<li>you may be charged for re-delivery,</li>
<li>any courier return costs may be deducted from your refund (where a refund applies).</li>
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<h2 class="es-h2"><span>6.</span>Damage, Shortages & Delivery Claims</h2>
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<p>You must inspect your order upon delivery.</p>
<p>Any damage, shortage, or incorrect items must be reported to us in writing within <strong>48 hours</strong> of delivery, including clear photos of:</p>
<ul>
<li>outer packaging,</li>
<li>shipping label,</li>
<li>damaged goods / issue, and</li>
<li>all items received (for shortage claims).</li>
</ul>
<p>Claims reported after 48 hours may be rejected where it is not possible to validate courier responsibility or stock discrepancies.</p>
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<h2 class="es-h2"><span>7.</span>Parcel Handling & Safe Place Instructions</h2>
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<p>If you provide “safe place” instructions or authorise delivery without a signature, the parcel will be considered delivered once the courier records delivery.</p>
<p>We recommend using a secure address for deliveries, especially for business customers.</p>
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<h2 class="es-h2"><span>8.</span>Risk & Title</h2>
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<p>Risk of loss or damage passes to you upon delivery.</p>
<p>Title (ownership) remains with EASY SUPPLY LTD until full payment has been received in cleared funds.</p>
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<h2 class="es-h2"><span>9.</span>Contact Us</h2>
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<p>If you have any questions about delivery, please contact us:</p>
<ul>
<li><strong>Email:</strong> easysupply.uk@gmail.com / info@easysupply.co.uk</li>
<li><strong>Telephone:</strong> +44 795 678 60 11</li>
</ul>
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<strong>Note:</strong> This Delivery Policy forms part of our Terms & Conditions. Delivery services are provided by third-party couriers and timeframes are estimates only.
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<strong>EASY SUPPLY LTD</strong> • Company No: 16202697 • Registered Office: Flat 200 Edinburgh House, Edinburgh Gate, Harlow, England, CM20 2TJ
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We deliver wholesale food packaging and catering disposables across mainland England with fast next-day delivery. See all our UK delivery areas for local delivery information by city, including London, Manchester, Birmingham and Leeds.